The delivery team were very professional and polite. The driver assisted with unloading to my 2nd floor apartment. Communication during transit was a bit slow but I can understand their workloads. This can be improved to ease stress of waiting for feedbacks. The mechanical headset of my brand new sofa was broken but I don't know if it occurred during delivery transit or storage at the German depot since 2 months. However, it's insignificant considering the fact that the sofa has no other damages or stains. I'll highly recommend this delivery service and will definitely consider using the delivery services in future. Well done and keep up the good job!